Troubled employees Study guides, Class notes & Summaries

MHA 702 CH 14 Exam Questions and Answers The primary objective of a manager's actions in response to people problems is the____. -Answer-correction of behavior Depending on the nature of the problem, behavioral issues are addressed through ______. -Answer-individual coaching, counseling, activities to improve performance, or disciplinary actions Disciplinary action is customarily applied in a progressive manner. The extent or severity of the corrective action is proportional to the _____...

MHA 702 CH 14 Exam Questions and Answers The primary objective of a manager's actions in response to people problems is the____. -Answer-correction of behavior Depending on the nature of the problem, behavioral issues are addressed through ______. -Answer-individual coaching, counseling, activities to improve performance, or disciplinary actions Disciplinary action is customarily applied in a progressive manner. The extent or severity of the corrective action is proportional to the _____...

MHA 702 CH 4 Exam 2024 Questions and Answers A human resources department is involved in a number of activities that compose four major activity groupings: -Answer-acquiring employees, maintaining employees, retaining employees, and separating employees HR tasks can be divided into three categories: -Answer-common HR tasks, less common HR tasks, and uncommon tasks for HR departments employment and recruitment, compensation and benefits administration on a policy or planning level, employe...

ENTC 4017 - Industrial Supervision CH. 12 Quiz the latter lets the employee analyze the cause behind his indulgence in problem behavior. - correct answer The difference between directive and nondirective counseling is that: Employees voluntarily follow the rules and try to meet performance standards. - correct answer Which of the following is true of self-discipline? employee assistance program. - correct answer A company-based program for providing counseling and related help to employee...

Customer Service Specialist Practice Exam Questions And Answers (Verified And Updated) Because Customer Service is a complex and demanding field, it requires the successful CSS to possess which of the following traits: a. intelligence b. stunning good looks c. certified tech skills d. poor judgment - answerA; intelligence To help become an effective speaker, you should do which of the following? a. Use judgmental descriptions b. Generalize c. State opinions as facts d. State facts w...

Customer Service Specialist Practice Exam Questions And Answers (Verified And Updated) Because Customer Service is a complex and demanding field, it requires the successful CSS to possess which of the following traits: a. intelligence b. stunning good looks c. certified tech skills d. poor judgment - answerA; intelligence To help become an effective speaker, you should do which of the following? a. Use judgmental descriptions b. Generalize c. State opinions as facts d. State facts w...

Civil Service Practice Exam 207 Questions with Verified Answers An item in the budget to correct a service deficiency is called a _________; a budget request to improve working conditions is a ___________. - CORRECT ANSWER Service betterment; service betterment (Budget) When a vacancy is to be filled in Department X, the list which would be most appropriately certified THIRD is the: - CORRECT ANSWER General reserve list (Personnel) Once the final budget has been submitted to the Counc...

Customer Service Specialist Practice Examination questions and answers well illustrated. Because Customer Service is a complex and demanding field, it requires the successful CSS to possess which of the following traits: a. intelligence b. stunning good looks c. certified tech skills d. poor judgment - correct answers.A; intelligence To help become an effective speaker, you should do which of the following? a. Use judgmental descriptions b. Generalize c. Stat...

The most important approach that a nurse manager can take with an emotionally troubled employee is to: A. Act as a therapist for the employee. B. Adjust the standard of care to assist the employee. C. Assist the employee in obtaining professional help. D. Adjust the employee's work schedule to decrease stress. - Answer-c The nurse manager knows that the most serious effect that absenteeism has on the nursing unit is that: A. Using replacement personnel with new ideas may be beneficial. ...

Customer Service Specialist Practice Exam Questions And Answers (Verified And Updated) Because Customer Service is a complex and demanding field, it requires the successful CSS to possess which of the following traits: a. intelligence b. stunning good looks c. certified tech skills d. poor judgment - answerA; intelligence To help become an effective speaker, you should do which of the following? a. Use judgmental descriptions b. Generalize c. State opinions as facts d. State facts w...