ITIL 4 Foundation level Study guides, Class notes & Summaries
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ITIL 4 Foundations Exam Solution Guide (2022 updated)
- Summary • 12 pages • 2022
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ITIL 4 Foundations Exam Solution Guide (2022 updated) 
PESTLE (list) - Political 
Economic 
Social 
Technological 
Legal 
Environmental 
 
4 dimensions of service management - organizations & people 
information & technology 
partners & suppliers 
value streams & processes 
 
components of the service value system - inputs: 
-opportunity 
-demand 
 
components: 
-7 guiding principles 
-governance 
-service value chain 
-34 ITIL practices 
-continual improvement 
 
output: 
-value 
 
service val...