Unit 15 - Working as a Holiday Representative (P4, P5, M2, M3, D2) The P’,M’s & D’s have been combined together as one. The distinction is presenting the speech infront of the class and showing evidence of it in P5

Unit 15 - Working as a Holiday Representative (P1, P2, P2, M1, D1) TASK 1

Example of Welcome meeting includes: (The gran hotel atlantis bahia) Introduction; Information on the hotel; Health and safety; Information on the resort and local area; Local culture/customs; Excursion n.1; Excursion n.2; Excursion n.3; Conclusion Welcome: - The first part of a welcome meeting is to greet your new customers - Welcome them to your resort and hotel -Introduce yourself -Tell them how long the meeting will last Important Information: -Advise guests of your duty times at the ...

Training Manual for Unit 15 including Duties and Responsibilities of Resort Representatives, Duties and Responsibilities of Children Representatives, Duties and Responsibilities of Ski Representatives - Pass Merit and Distinction

M1 - Compare the roles and duties for one category of holiday representative with two different tour operators D1 -You are required to analyse how the current and changing roles, duties and responsibilities of holiday representatives can contribute to the overall holiday experience.

I have produced a health and safety document which includes; the risks and hazards in the holiday environment and the ways in which representatives can minimise these risks, safety in the accommodation(including fire safety and hygiene) whilst using specific facilities, on transfer coaches, on excursions and organised activities, and in the resort itself. I have included a conclusion as to why health and safety is important to me as a holiday rep. This will get you the P3 grade.

A short report outlining the legal responsibilities of being a resort representative.

This document covers P1,P2,M1,D1,P4,M2,D2 Criteria