Genesys Study guides, Class notes & Summaries

Scripter - Genesys Cloud Exam Questions and Answers (Graded A)Scripter - Genesys Cloud Exam Questions and Answers (Graded A)Scripter - Genesys Cloud Exam Questions and Answers (Graded A)Identify Built in Variable name from below options? - ANSWER-Answer: [ex. Agent Name, Call duration, Queue name] Where can we share scripts select correct answers from below list? - ANSWER-Export scripts from Org A Import them into Org B to share across organizations. How to add present and previo...

Genesys Certified Cloud Partner (CCP) Exam Questions and Answers (Graded A) Genesys Certified Cloud Partner (CCP) Exam Questions and Answers (Graded A) Genesys Certified Cloud Partner (CCP) Exam Questions and Answers (Graded A) Genesys Certified Cloud Partner (CCP) Exam Questions and Answers (Graded A) Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genes...

Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community - a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community - b. ...

CCP: Genesys Cloud CX Contact Center (Full study set for the CCP) with Complete SolutionsCCP: Genesys Cloud CX Contact Center (Full study set for the CCP) with Complete SolutionsCCP: Genesys Cloud CX Contact Center (Full study set for the CCP) with Complete Solutions Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? 1. Workforce Management 2. ACD 3. Quality Management 4. Script...

Scripter - Genesys Cloud Exam 2024 Questions and Answers (Graded A) Scripter - Genesys Cloud Exam 2024 Questions and Answers (Graded A) Scripter - Genesys Cloud Exam 2024 Questions and Answers (Graded A) Identify Built in Variable name from below options? - ANSWER-Answer: [ex. Agent Name, Call duration, Queue name] Where can we share scripts select correct answers from below list? - ANSWER-Export scripts from Org A Import them into Org B to share across organizations. How to add pr...

GCD - Genesys Cloud CX Certified Developer - Consolidated

Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community - correct answer a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Clou...

T-Server CORRECT ANSWER-Provides communications between the Genesys environment and telephony switches Stat Server CORRECT ANSWER-Tracks status of targets and collects contact center operational statistics Universal Routing Server (URS) CORRECT ANSWER-Runs strategic target-seeking algorithms for inbound interactions Orchestration Server (ORS) CORRECT ANSWER-Executes SCXML-based routing applications provided by an application server. tserver_sdn CORRECT ANSWER-Controls number of DNs T...